Seller Support Manager (m/f/d) for the German Market
As an e-commerce Marketplace, Metro Markets GmbH works with hundreds of suppliers, Vendors and Sellers (Online businesses that choose our Marketplace to sell their products) within Germany, Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service.
We are looking for Seller Support Managers (m/f/d) for the German Market!
In the role as a Seller Support Manager (m/f/d) for the German market you will be working with a dynamic and multination team that’s primarily focused on supporting our Sellers across Europe.
Your main responsibilities will include but not limited to the following:
Active support our existing portfolio of sellers by phone or e-mail
Take on a key role in the onboarding of new sellers (clients).
Key point of contact to all clients in terms of requires, issues or challenges
Help the team with the continuous development of processes and features for our sellers
Collaborating on exciting cross-functional team projects
A completed degree or vocational training.
Proven experience in Customer Service and/or Seller Support within the e-commerce sector.
Excellent communication skills, good numerical understanding, and MS Office know-how.
A proactive approach and team spirit.
Excellent language skills in English and native level in German (essential).
Any other European language would be highly beneficial
Over 55 different nationalities and a diverse set of competencies
A “greenfield” project – an agile environment with a start-up mentality, no bureaucracy, flat hierarchies and the courage to evaluate new approaches
Strongly motivated, international and collaborative teams
Hybrid working model within each team
An international team in a modern offices in both Germany & Spain
The opportunity for you to become part of a growing e-commerce company.
Fully support and backing from the Metro Group
Supportive and engaging people who are passionate about developing others and providing an environment to learn and grow
Continuous development opportunities and exposure to a wide range of departments
An international team of experts distributed all over Europe