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Vendor Support Manager France (m/f/d) based in Düsseldorf

Permanent employee, Full time - Düsseldorf
Online marketplaces have never been this awesome.

Vendor Support Manager (m/f/d) France

 

As an e-commerce Marketplace, Metro Markets GmbH works with hundreds of suppliers, Vendors and Sellers (Online businesses that choose our Marketplace to sell their products) within Germany, Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service.

We are looking for Vendor Support Managers (m/f/d) for the French Market!

In the role as a Vendor Support Manager (m/f/d) for the French market you will be working with a dynamic and multination team that’s primarily focused on supporting our Vendors across Europe. 

Your main responsibilities will include but not limited to the following

  • Helping new vendors to onboard to our marketplace in France
  • Driving results in a cross functional environment
  • Supporting our vendors to improve Drop Ship operations performance for a better customer experience
  • Serving as the first point of contact for all vendor service escalations
  • Liaising with other internal departments as required to resolve vendor’s issues and questions
  • Contributing to definition and design of tools, standard operating procedures and processes.

This is a great opportunity for someone who is looking and ready for a good challenge and the chance to be a part of a growing, multinational, forward thinking, collaborative, innovative, open-minded company/team that is based in Düsseldorf and Palma de Mallorca.

You've got
  • Team player and strong service & problem-solving mindset
  • Excellent time-management skills and the ability to work independently
  • Excellent written & verbal communication skills
  • Ability to work proactively and independently
  • Good knowledge in Microsoft Office, specifically Excel
  • Tech-savvy: willingness to learn command line tools like Postman, cURL (no development skills are required)
  • Understanding of EDI and EDIFACT files
  • Strong and proven relationship management skills
  • Fluent/Native level communication skills in French and English (essential)
We've got
  • Over 55 different nationalities and a diverse set of competencies
  • A “greenfield” project – an agile environment with a start-up mentality, no bureaucracy, flat hierarchies and the courage to evaluate new approaches
  • Strongly motivated, international and collaborative teams
  • Hybrid working model within each team
  • An international team in a modern offices in both Germany & Spain
  • The opportunity for you to become part of a growing e-commerce company.
  • Fully support and backing from the Metro Group
  • Supportive and engaging people who are passionate about developing others and providing an environment to learn and grow
  • Continuous development opportunities and exposure to a wide range of departments
  • An international team of experts distributed all over Europe

 

About us

Nous façonnons l'avenir du commerce B2B en offrant une plateforme aux relations d'affaires. Notre place de marché permet à des millions de propriétaires d'entreprises à travers le monde de se concentrer sur ce qu'ils font le mieux : inspirer les autres.

 

Please apply with the English version of your CV.
  
 To learn more about our product, please visit:
 Germany: www.metro.de/marktplatz
 Francehttps://shop.metro.fr/shop

ABOUT US
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.