As an e-commerce marketplace, METRO Markets GmbH works with hundreds of partners within Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service. We are part of METRO Group.
We are looking for a “Customer Service Expert (m/w/d) for the French Market!
As a Customer Service Expert (m/f/d) for the French Market you act as the interface and main point of contact between Marketing and the customer. You are the center of information helping our team within the Operations Department to keep the business running.
Your main responsibilities will include but not limited to the following:
3rdLevel requests handling (claims & complaints) such as Escalations management and Warranty & Special Requests handling
Quality assurance and measurement activities
Handling of complaints; Proactive case monitoring and proactive customer communication
Handling of Amazon customer requests
Handling of negative Customer reviews.
Point of contact for all kind of enquiries raised by customers
Proven experience within Customer Service
Strong communication skills both written and oral
Proven conflict management and problem-solving skills
Previous experience working within customer service in the e-commerce (ideally)
Strong interpersonal skills with the ability to work effectively within dynamic teams
Confident, driven, assertiveness and proactive attitude
Excel and analytical skills (e.g. for root cause analysis)
Native/Fluent in French and at least professional level in English (essential).
Fluency in any other European Language is highly beneficial
Over 55 different nationalities and a diverse set of competencies
A “greenfield” project – an agile environment with a start-up mentality, no bureaucracy, flat hierarchies and the courage to evaluate new approaches
Strongly motivated, international and collaborative teams
Hybrid working model within each team
An international team in a modern offices in both Germany & Spain
The opportunity for you to become part of a growing e-commerce company.
Fully support and backing from the Metro Group
Supportive and engaging people who are passionate about developing others and providing an environment to learn and grow
Continuous development opportunities and exposure to a wide range of departments
An international team of experts distributed all over Europe
Nous façonnons l'avenir du commerce B2B en offrant une plateforme aux relations d'affaires. Notre place de marché permet à des millions de propriétaires d'entreprises à travers le monde de se concentrer sur ce qu'ils font le mieux : inspirer les autres.