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Customer Service Expert (m/f/d) France

Permanent employee, Full time - Düsseldorf
Online marketplaces have never been this awesome.

Customer Service Expert (m/f/d) France

As an e-commerce marketplace, METRO Markets GmbH works with hundreds of partners within Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service. We are part of METRO Group.
  
 We are looking for a “Customer Service Expert (m/w/d) for the French Market!

As a Customer Service Expert (m/f/d) for the French Market you act as the interface and main point of contact between Marketing and the customer. You are the center of information helping our team within the Operations Department to keep the business running. 

Your main responsibilities will include but not limited to the following:

  • 3rdLevel requests handling (claims & complaints) such as Escalations management and Warranty & Special Requests handling
  • Quality assurance and measurement activities
  • Handling of complaints; Proactive case monitoring and proactive customer communication
  • Handling of Amazon customer requests
  • Handling of negative Customer reviews.
  • Point of contact for all kind of enquiries raised by customers
You've got
  • Proven experience within Customer Service
  • Strong communication skills both written and oral
  • Proven conflict management and problem-solving skills
  • Previous experience working within customer service in the e-commerce (ideally)
  • Strong interpersonal skills with the ability to work effectively within dynamic teams
  • Confident, driven, assertiveness and proactive attitude
  • Excel and analytical skills (e.g. for root cause analysis)
  • Native/Fluent in French and at least professional level in English (essential). 
  • Fluency in any other European Language is highly beneficial
We've got
  • Over 55 different nationalities and a diverse set of competencies
  • A “greenfield” project – an agile environment with a start-up mentality, no bureaucracy, flat hierarchies and the courage to evaluate new approaches
  • Strongly motivated, international and collaborative teams
  • Hybrid working model within each team
  • An international team in a modern offices in both Germany & Spain
  • The opportunity for you to become part of a growing e-commerce company.
  • Fully support and backing from the Metro Group
  • Supportive and engaging people who are passionate about developing others and providing an environment to learn and grow
  • Continuous development opportunities and exposure to a wide range of departments
  • An international team of experts distributed all over Europe

 

About us

Nous façonnons l'avenir du commerce B2B en offrant une plateforme aux relations d'affaires. Notre place de marché permet à des millions de propriétaires d'entreprises à travers le monde de se concentrer sur ce qu'ils font le mieux : inspirer les autres.

 

Please apply with the English version of your CV.
  
 To learn more about our product, please visit:
 Germany: www.metro.de/marktplatz
 France: https://shop.metro.fr/shop

ABOUT US
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.