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Be a Pioneer.
Be a Marketeer.

Vendor Support Manager Germany (m/f/d)

Permanent employee, Full time - Düsseldorf
Online marketplaces have never been this awesome.

As an e-commerce Marketplace, Metro Markets GmbH works with hundreds of suppliers, Vendors and Sellers (Online businesses that choose our Marketplace to sell their products) within Germany, Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service.

 

In the role as a Vendor Support Manager (m/f/d) you will be working with a dynamic and multination team that’s primarily focused on supporting our Vendors across Europe. 

 

Your main responsibilities will include but not limited to the following: 

  • Helping new vendors to onboard to our marketplace in the Germany and/or other countries
  • Driving results in a cross functional environment
  • Supporting our vendors to improve Drop Ship operations performance for a better customer experience
  • Serving as the first point of contact for all vendor service escalations
  • Liaising with other internal departments as required to resolve vendor’s issues and questions
  • Contributing to definition and design of tools, standard operating procedures and processes.

 

This is a great opportunity for someone who is looking and ready for a good challenge and the chance to be a part of a growing, multinational, forward thinking, collaborative, innovative, open-minded company/team that is based in Dusseldorf.

You've got
  • Team player and strong service & problem-solving mindset
  • Excellent time-management skills and the ability to work independently
  • Excellent written & verbal communication skills
  • Ability to work proactively and independently
  • Good knowledge in Microsoft Office, specifically Excel
  • Strong and proven relationship management skills
  • Ability to confidently manage service escalations
  • Fluent/Native level communication skills in German and English (essential)
  • Any additional European languages would be beneficial.
We've got
  • A greenfield project – an agile environment with a start-up mentality, no bureaucracy, flat hierarchies and the courage to evaluate new approaches
  • Fully support and backing from the Metro Group
  • Supportive and engaging people who are passionate about developing others and providing an environment to learn and grow
  • Continuous development opportunities and exposure to a wide range of departments
  • An international team of experts in a modern office close to the Rhine river.

 

Please apply with the English version of your CV and Cover Letter.

 

To learn more about what we do and our Marketplace, please visit: https://www.metro.de/marktplatz/


Über uns

Wir kreieren die Zukunft des B2B-Commerce, indem wir Geschäftsbeziehungen eine Plattform geben. Unser Marktplatz ermöglicht es Millionen von Business-Inhabern auf der ganzen Welt, sich auf das zu fokussieren, was sie am besten können – andere zu begeistern.

ABOUT US
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.