As an e-commerce Marketplace, Metro Markets GmbH works with hundreds of suppliers, Vendors and Sellers (Online businesses that choose our Marketplace to sell their products) within Germany, Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service.
In the role as a Vendor Support Manager (m/f/d) for the Dutch market, you will be working with a dynamic and multination team that’s primarily focused on supporting our Vendors across Europe.
Your main responsibilities will include but are not limited to the following:
Helping new vendors to onboard to our marketplace in the Netherlands and/or Germany or other countries
Driving results in a cross-functional environment
Supporting our vendors to improve Drop Ship operations performance for a better customer experience
Serving as the first point of contact for all vendor service escalations
Liaising with other internal departments as required to resolve vendor issues and questions
Contributing to the definition and design of tools, standard operating procedures and processes.
This is a great opportunity for someone who is looking and ready for a good challenge and the chance to be a part of a growing, multinational, forward thinking, collaborative, innovative, open-minded company/team that is based in Düsseldorf.
Team player and strong service & problem-solving mindset
Excellent time-management skills and the ability to work independently
Excellent written & verbal communication skills
Ability to work proactively and independently
Good knowledge in Microsoft Office, specifically Excel
Strong and proven relationship management skills
Ability to confidently manage service escalations
Fluent/Native level communication skills in Dutch and English (essential)
Any additional European languages would be beneficial.
A greenfield project – an agile environment with a start-up mentality, no bureaucracy, flat hierarchies and the courage to evaluate new approaches
Fully support and backing from the Metro Group
Supportive and engaging people who are passionate about developing others and providing an environment to learn and grow
Continuous development opportunities and exposure to a wide range of departments
An international team of experts distributed all over Europe
Please apply with the English version of your CV and Cover Letter.