As a UX researcher at METRO Markets you help us to develop a customer centric culture - always putting the user first. In your role, you create empathy around our users and non users, about stated and non stated needs and pains. You never stop and look behind the façade to discover users’ real motivations and drivers. You are passionate about the insights that inspire us to create awesome products that matter.You will do primary research including field visits, explorative interviews, surveys and usability testing. You are experienced in working with data, analyzing our users’ behavior and journeys on our marketplace to create a full understanding of opportunities to improve our products in all our markets.As an integral part of our cross functional teams you work close with designers, developers, product owners, and data analysts. All together we will explore new business and consumer insights, and make it accessible for everyone through a state of the art UX research repository. You should adapt quickly to a lean process with quick iterations to learn fast what it is worth fighting for.
Join our team of passionate technologists and e-commerce specialists in our brand new tech company in Düsseldorf.
3+ years experience with UX Research or related field and in building successful research practices and customer centric working cultures in agile companies
You have deep understanding of qualitative and quantitative research methods, the human centred design process and an excellent understanding of UX standards
You are strong in translating customer insights into lean and pragmatic recommendations for product teams and make them accessible through
You are a great communicator and used to working in agile environments with quickly changing product priorities
You have experience in facilitating discovery workshops and ideation processes (e.g. design sprints)
You speak one of the following languages besides English: German, Italian, French, Spanish or other european languages
A cutting-edge business model, a great product and an incredibly exciting tech stack
A “greenfield” project, an agile environment with a startup mentality, no bureaucracy, flat hierarchies as well as the courage to innovate, fail or scale
An international team in a modern office close to the river Rhine
If you’re not from Germany – we will support you with the visa process and help you with your relocation
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.