Working Student (m/f/d) - Customer Service - Spanish & Italian Market
Working student, Part time - Düsseldorf
Online marketplaces have never been this awesome.
Working Student - Customer Service - Dutch Market
Duration: 1 year contract – extendable Requirement: Enrolled at a University Location: Düsseldorf Working Hours: Up to 20 hours per week
Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!
Your responsibilities:
Engage with customers through various channels and deliver personalized assistance
Address customer inquiries, resolve issues, and provide product information
Collaborate with cross-functional teams to escalate and resolve complex customer cases
Proactively identify opportunities for process improvement and customer-centric initiatives
Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions.
You've got
Ideally some experience in Customer Service within the FMCG sector
Excellent communication skills, good numerical understanding and MS-Office know-how
Proven conflict management and problem-solving skills
A proactive approach, team spirit and willingness to learn
You are enrolled in a German university for a full-time degree
Fluent/Native in Spanish and Italian with at least professional level in English (essential)
Fluent in Portuguese or Dutch will be highly advantageous.
We've got
A cutting-edge business model, a great product and an incredibly exciting tech stack
A “greenfield” project, an agile environment with a startup mentality, no bureaucracy, flat hierarchies as well as the courage to innovate, fail or scale
An international team in a modern office close to the river Rhine
Flexible working hours to perfectly balance your studies and work.
Please apply with the English version of your CV and Cover Letter.
To learn more about our product, please visit: https://www.metro.de/marktplatz/ Please apply with the English version of your CV and cover letter.
ABOUT US
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.
